Cancellation and Refund Policy

No Cancellations or Refunds

Please note that cancellations and refunds are not entertained under normal circumstances. All sales are final, and we encourage users to thoroughly review their purchase decisions before making a payment.

Exceptions

In certain situations, exceptions to the no-refund policy may apply. These include:

• Errors in billing or payment processing.
• Technical issues that prevent service delivery.

Exceptions are reviewed on a case-by-case basis, and Zynapte reserves the right to approve or deny any request at its discretion.

Refund Processing

If a refund request is approved under exceptional circumstances:

• Refunds will be processed within 7-10 business days.
• The amount will be credited to the original payment method.
• Refunds for Razorpay and HDFC transactions may take additional time due to bank processing times.

How to Request a Refund

Users can request a refund under exceptional circumstances by:

• Sending an email to [email protected] with details of your request.
• Submitting a request through the user dashboard on our website.

Please provide the following details in your request:

• Order ID or Transaction ID
• Date of Purchase
• Reason for Refund Request

Cancellation of Services

As our services are provided on a subscription basis, users can choose not to renew their subscription at the end of their current billing cycle. However, no refunds will be provided for the unused portion of the current billing cycle.

Changes to This Policy

Zynapte reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage users to regularly review this policy to stay informed about our refund practices.

Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us:

Email: [email protected]

Phone: +91-9748555549

Address: P-30 Cit Sch, 2nd Fl, Room No.1, 114a Lake Gardens, Kolkata, West Bengal, 700045